Key service offerings of the practice are:
Application Upgrade
Charter Global has adopted a package upgrade methodology aligned with vendor-supplied methodologies. It has developed an upgrade toolkit including tools that simplify the analysis and enable correct assessment of upgrade needs. This leads to lower risk, higher predictability and reduced time to market for the upgrade process while improving quality of deliverables.
Production Support & Maintenance
Charter Global provides world-class production support & maintenance services that address the entire maintenance lifecycle of CRM applications. It offers high-quality 24x7 support for CRM applications and databases, to optimize user productivity and minimize user downtime with strict adherence to Service Level Agreements.
Charter Global provides all levels (L1, L2, L3 & L4) of support services for technical aid, bug fixes, performance tune-ups, up gradations, and ongoing enhancements. The practice has developed methodologies and approaches for 'off shoring' a significant percentage of workload while maintaining high service quality levels.
CRM Testing
Charter Global has very strong expertise in testing applications spanning across various technologies. The CRM team leverages this experience and its extensive knowledge of CRM packages to provide verification as well as validation solutions. The CRM testing solutions cover all critical testing domains like unit testing, functionality testing, regression testing, load/performance testing, integration testing and usability testing. In addition, CGI has expertise in multi-lingual localization testing in major APAC and European languages to enable global-rollouts of CRM application. The practice brings in-depth technical knowledge in testing, experience in key testing tools and institutionalized quality processes.
Analytics
Charter Global leverages its experience in Data-Warehousing and CRM to offer comprehensive Business Intelligence solutions using CRM Analytics.
The various services include: |
