Pharmaceutical Giant Compliance Workflow Transformation

i3labs

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About the Client

A pharmaceutical company specializing in cancer and immunology drugs aimed to streamline regulatory compliance, enhance user experience and reduce operational costs. Charter Global built a Pega-based solution, ensuring FDA compliance, providing an intuitive user interface for prescribers, patients and pharmacists. This scalable solution resulted in an impressive 500% increase in operational efficiency, spanning 30+ countries. Charter Global’s architectural transformation and expertise in Pega were pivotal in achieving these milestones.

Avoid regulatory penalties for non-compliance with patient safety.
Lack of intuitive user experience for prescribers, patients, and pharmacists.
Inability to track critical business processes and status of patient surveys.
Channel specific user behavior causes systemic issues across the board.

Rich customer experience.
Seamless adoption of the solution by 5 countries in year 1, and 15 countries in Year 2 and 10 countries in year 3.
Operational efficiency increased by 500%.

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