One of the nation’s largest multi-channel retailers, the client reaches customers online, in retail stores, and through mobile applications under multiple brands. It also provides credit processing services for banks and credit unions through its subsidiaries.
The client operates nearly 1000 stores in the U.S. and U.S. territories. It employs cross-functional teams that work across multiple business groups, making it difficult to achieve successful management of these teams. Data was spread across multiple repositories, making it challenging to obtain critical information for key projects. In addition, the company’s mainframe replenishment application was more than 20 years old, causing serious system errors.
Charter Global replaced the outdated mainframe replenishment application to improve operational efficiency and reduce system errors. The new system was delivered within 16 months, coming in under budget and exceeding client expectations. An enterprise-wide merchandising planning solution was implemented called PACE (Planning is About the Customer Experience). It has an effective inventory management and supply chain system and was developed using Oracle Retek RPAS in a UNIX and mainframe environment.
The new merchandising solution seamlessly connects the client’s back-end to their customers’ front-end system, for an unparalleled user interface and improved performance. The new operational efficiencies created by Charter Global’s technology solution provide the client with a sustainable competitive advantage.